How to use cPanel to manage your email accounts

Log into your cPanel

You will need to log into cPanel in order to create a new email account, change passwords, and/or set quotas.

Create a new email account

To create a new email account in cPanel, log in and select 'Email Accounts' in the 'Email' section of your main cPanel page, then select 'Add Email Account'. You will then need to choose a username, password and quota.

Choosing a username

Your username should be as short as possible and easy to spell. Use a nickname or your initials if possible.

Creating a secure password

Don’t use your cat’s name followed by someone’s birthday. You want something a little bit more complicated for security purposes (i.e; something ‘hackers’ cannot figure out or hack). You want to use something with special characters (i.e; !@#$%^&), upper and lower case letters, numbers.

Setting a quota

Setting a quota is basically setting the megabyte to gigabyte storage limit for e-mail space for each account. For example a website that is pretty basic that doesn’t have picture/video is going to use a lot less storage so set the storage low. Your website and your e-mail share the same storage space so make sure you have adequate space for both.

Reset your password

If you forget the password to any of your email accounts, you can always reset it using cPanel.

  1. Select 'Email Accounts' from the 'Email' section of your main cPanel page.
  2. Make sure the 'Email Accounts' tab is selected. You should see a list of all of the email accounts that you own.
  3. Find the email account you wish to reset and click the 'Password and Authentication' link.
  4. Enter your new password twice and hit 'Change Password'. That's all!

How to send and receive e-mail

You can send/receive email via webmail or using a native email app. See our KWR e-mail guide for more info on how to do this.

Automatic Forwarding

cPanel allows you to set your email to be automatically forwarded to another email address. We usually do not recommend using this feature because of the increased risk of spam penalties. However, there are some situations where it makes sense. Please read Automatic forwarding with cPanel: when, why and how.

Further reading

More info: Official cPanel documentation: Create an email account